Cancellations, amendments and non-arrivals

Cancellations and amendments for all bookings, can only be made in writing or via email. Online bookings can also be amended on line. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.

In the event of a cancellation of a pre-paid reservation (Advance Purchase Rate Bookings or Special Deals) the amount equivalent to 100% of the total booking value will be charged. Normal terms of payment apply to these charges. If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel's liability to the Client will be no greater than the amount paid by the client in respect of any booking. If the Hotel cancels after 2pm local time on the day of arrival, the Hotel's liability will be limited to the charge for one night's accommodation.

Any changes to, or the cancellation of a credit card guaranteed booking (Best Flexible Rate Bookings) must be made by telephone to the Hotel before 2pm the day prior to arrival if you wish to avoid any charges. If you cancel after this time you will be charged for one night's accommodation for each room you have booked.