Gratuities Policy

Introduction

The Company is committed to complying with the Guidance on Tips, Gratuities, Service Charges and Troncs as set out by HM Revenue and Customs. We have implemented this policy to follow when processing tips and gratuities.

Scope of this Policy

All current employees are eligible to receive tips/gratuities. Please note that there is no entitlement to shared tips once employment ends irrespective of when the tip was given.

Cash Tips

The Company does not participate in any aspect of cash tips. It is the employee's responsibility to declare all cash tips received to HMRC. The Company does not accept any responsibility for failure by the employee to comply with such requirements.

Credit Card Tips

When tips are paid by a credit or debit card, the Company takes a 2.5% administration charge to cover credit card fees, before distributing the remainder in full to employees. In practice, this means for every £1 in tips given on a credit or debit card, employees will be allocated 97.5p and 2.5p will cover card fees and administration costs. Credit or debit card tips will be processed through our employee payroll which is payable every four weeks and will be subject to tax deductions.

Tips given in the Restaurant, Bar or Charter Bar

Cash tips - will be retained in full by the individual staff member receiving the tip. Employees may or may not have arrangements in place to share these tips with other employees in the restaurant or bar who have helped with the service and/or staff in the kitchen who have prepared the food. Credit card tips (minus the 2.5% administration charge) - will be allocated to the staff member/s who served the customer providing the tip allocation sheet has been completed on the day that the tip is received.

Tips given to Housekeeping

Cash tips - will be retained by the individual staff member who received the tip. Employees may or may not have arrangements in place to share these tips with other members of the housekeeping team.

Tips given in the Spa

Cash tips - will be retained by the individual staff member who carried out the treatment. Employees may or may not have arrangements in place to share these tips with other employees in the spa team. Credit card tips (minus the 2.5% administration charge) - will be allocated to the individual staff member who carried out the treatment providing the tip allocation sheet has been completed on the day that the tip is received.

Tips given at Reception or for a Wedding or Event

Tips given at Reception or for a Wedding/Event should be handed to Accounts who will record and award to all employees. Tips will be accumulated and distributed every three months through our employee payroll (distributed in proportion to the number of hours worked).

Unclaimed Tips

Tips received that have not been entered onto the tip allocation sheet will be accumulated and distributed to all employees every three months through our employee payroll (distributed in proportion to the number of hours worked).

Review and Monitoring

This policy will be reviewed annually in line with Guidance on Tips, Gratuities, Service Charges and Troncs as set out by HM Revenue and Customs. The policy will be updated when necessary.

Last updated 25th August 2022.